Privacy Policy
Last Updated: September 1, 2025
This Privacy Policy explains how Twice Loved (“we”, “us”, “our”, or the “Site”) collects, uses, and shares your personal information when you visit our website, make a purchase from Twice Loved, use our services, or otherwise communicate with us (collectively, the “Services”).
In this policy, “you” and “your” refer to any individual who uses or interacts with our Services—whether as a customer, website visitor, or other individual whose information we collect under this Privacy Policy.
Please take a moment to read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the terms outlined here regarding how your information is collected, used, and shared. If you do not agree with our policies and practices, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on the Site, revise the “Last Updated” date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect—and have collected over the past 12 months—personal information about you from a variety of sources, as outlined below. The type of information we collect and how we use it depends on how you interact with us.
In addition to the specific purposes listed below, we may use your information to:
Communicate with you
Deliver and maintain the Services
Comply with legal obligations
Enforce our Terms of Service
Protect the integrity of the Services, our rights, and the rights of our users or others
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services. When we refer to “personal information,” we mean any information that identifies, relates to, describes, or can reasonably be associated with you.
The following sections outline the categories and specific types of personal information we collect.
Information We Collect Directly from You
When you use our Services, you may provide us with personal information directly. This can include:
Basic contact details: such as your name, mailing address, phone number, and email address.
Order information: including your name, billing and shipping addresses, payment confirmation details, email address, and phone number.
Account information: such as your username, password, and any security questions or answers you set.
Shopping activity: including items you view, add to your cart, or save to your wishlist.
Customer support communications: such as the content of messages you send to us, including through contact forms, email, or other channels.
Some features of the Services may require you to provide certain personal information. You may choose not to share this information, but doing so may limit your ability to access or use those features.
Information We Collect through Cookies
We also automatically collect certain information about your interactions with the Services (“Usage Data”). This information is collected through the use of cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include details such as:
How you access and use the Site and your account
Device information (e.g., device type, operating system)
Browser type and settings
Information about your network connection
Your IP address
Other technical data related to your activity on the Services
This information helps us understand how users engage with our Services and allows us to improve functionality, performance, and user experience.
Information We Obtain from Third Parties
We may receive information about you from third parties, including vendors and service providers who collect information on our behalf. This may include:
Platform providers, such as Shopify, who support the operation of our Site and Services.
Payment processors, who collect and process payment details (e.g., bank account, credit or debit card information, and billing address) in order to fulfill your orders and provide the products or services you’ve requested. This is done to perform our contract with you.
Marketing and analytics partners, who help us understand how you interact with our Site, emails, advertisements, or Services. This may include automatic data collection through technologies such as cookies, pixels, web beacons, software development kits (SDKs), and third-party libraries.
Any information we receive from third parties is handled in accordance with this Privacy Policy. However, we are not responsible for the accuracy of information provided by third parties, nor are we responsible for their privacy practices or policies. For more details, please see the section titled Third-Party Websites and Links.
How We Use Your Personal Information
Cookies
Like many websites, we use cookies on our Site. For detailed information about the cookies used to power our store through WooCommerce, please visit WooCommerce Cookie Policy.
We use cookies to:
Power and improve our Site and Services (including remembering your actions and preferences)
Run analytics to better understand how users interact with our Services, which helps us administer, improve, and optimize the Site (a legitimate business interest)
Allow certain third parties and service providers to use cookies on our Site to personalize services, products, and advertising both on our Site and across other websites
Most web browsers automatically accept cookies by default. However, you can adjust your browser settings to remove or reject cookies if you prefer. Please be aware that disabling or blocking cookies may negatively affect your user experience and could cause some features or functionalities of our Services to stop working properly or become unavailable.
Additionally, blocking cookies may not fully prevent the sharing of information with third parties, such as our advertising partners.
User Generated Content
Our Services may allow you to post product reviews or share other types of user-generated content. Please be aware that any content you submit to a public area of the Services will be publicly accessible and may be viewed, collected, or used by anyone.
We do not control who can access or use the information you choose to share publicly, and we cannot guarantee that those who view it will respect your privacy or keep the information secure. Accordingly, we are not responsible for the privacy, security, accuracy, or use (or misuse) of any information you disclose in public areas of the Services, nor for any information you may receive from third parties.
We encourage you to exercise caution when deciding what personal information to share publicly.
Third Party Websites/Links
Our Site may contain links to websites or online platforms operated by third parties. If you choose to follow these links, please note that these sites are not owned, operated, or controlled by us, and we are not responsible for their content, privacy practices, or security measures.
We strongly recommend that you review the privacy policies, terms and conditions, and any other relevant documents provided by those third-party sites before interacting with them or submitting any personal information.
Information you share in public or semi-public areas—including third-party social media platforms—may be accessible to other users of those platforms and to users of our Services. This information may be collected and used without limitation by us or by the third parties involved.
Please note that the inclusion of any third-party link on our Site does not imply endorsement of the linked content, website, or its operators, unless explicitly stated otherwise.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 13 (or under 16 where applicable by law).
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details provided below. We will take appropriate steps to review and, if necessary, delete that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms are defined under applicable privacy laws) the personal information of individuals under the age of 16.
Security
We take reasonable measures to help protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security system is completely secure, and we cannot guarantee the absolute security of your information. Additionally, any data transmitted to us over the internet may not be secure while in transit. For this reason, we recommend that you avoid using unsecure channels to send sensitive or confidential information.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to:
Maintain and manage your account
Provide and improve the Services
Comply with legal and regulatory obligations
Resolve disputes
Enforce our agreements, terms, and policies
The specific retention period may vary depending on the type of information and applicable legal requirements.
Contact Us
If you have any questions about this Privacy Policy please contact us at:
Email:@gmail.com